Wednesday, November 30, 2011

Are you in the market for a Lexus? Check out our inventory and see our vehicles, such as this 2011 Lexus ES 350 Sedan 4D

2011 Lexus ES 350 Sedan 4D

Screen_shot_2011-11-30_at_7
  • Price
  • $38,000
  •  4
  •  3.5L 6 cyl Fuel Injection
  •  White
  •  Tan
  •  L12072
  •  Automatic
  •  JTHBK1EG5B2417215
  •  17,240
    • City (MPG)19
    • Hwy (MPG) *27
  • Actual Mileage Will Vary

 


For More Information Please Visit Us At: www.lexuscarlsbad.com

 

Monday, November 7, 2011

We would like to thank Dave for writing this review. Kudos team!

Positive review Yelp:

"I am one of those DYI folks who simply refuse to go to the dealership.  For problems  that I can't fix, my first choice would be an independent mechanic.  However, I had some issue with my SUV which showed up frequently but couldn't be duplicated for some odd reason.  Thanks to the issue, I decided to look for help from a dealership.

Of course, first thing I had done was to check internet reviews.  Unfortunately, most of reviews on all the dealership in SD area were pretty negative.  (I figured that most reviewers had some reason to leave review ^^)

Among all the dealers, Lexus Carlsbad had better ratings and reviews on both Yelp and Google.  I made my mind and decided to give it a shot.

On-line appointment was pretty straight forward.  I received a phone call which I chose to be a preferred method of contact within an hour.  Upon my arrival which was at 7:00 am, I was able to talk to one of the service consultants, fill out a couple of forms, and leave in a loaner (of course, Lexus ^^)

So far so good...

In the afternoon, I received a phone call from the consultant and informed that the issue could not be duplicated.  In addition, there were some other issues that might need some attention.

Knowing the other issues in advance, I declined the service.  Not a problem.

Picking up my car was the part that I would like to emphasize.  I was initially told that a diagnosis fee would be charged if the service was not done.  I was really surprised that my bill came at $0.  I guess the consultant didn't charge me anything since the issue had not been duplicated.  Still, it was pretty refreshing ^^  In fact, I saw a customer in front of me at the register was having some issue with the service and witnessed that the consultant made every effort to make things right for the customer.  Despite the fact that there was some issue, it was nice to see the consultants trying to make effort to do things right for the customers.

My car was brought by one of the staff members to the front door.  Oh my.  It was clean.  I checked car wash as a complementary service during on-line appointment.  However, since I didn't get the service they recommended and didn't pay anything for the diagnosis, I didn't expect a car wash.  Now I felt bad that I didn't do anything there ^^;;

In summary, I felt that the service department seemed to be pretty serious about customer satisfaction and tried to make every effort to make customers satisfied.  In conclusion, if I have to go to a dealership for service next time, I'll check with guys at Lexus Carlsbad."

Wednesday, November 2, 2011

2011 SEMA Show: Lexus CT 200h - Five Axis

2011 SEMA Show - Lexus CT 200h Five Axis 003


2011 SEMA Show - Lexus CT 200h Five Axis 002


2011 SEMA Show - Lexus CT 200h Five Axis 001

WHEELS/TIRES
       Custom FIVE:AD Forged Wheels
       19x8.5 Front and Rear
       Yokohama Advan Sport
       235/40ZR19 Front and Rear

BRAKES
       Stop Tech High Performance Big Brake Kit – Front
       328mm x 28mm Cross Drilled Rotor
       Four-piston Opposed, Fixed, Bolt-in-bridge Caliper
       Matched Cross-drilled Stock Rotors - Rear

SUSPENSION
       TEIN Flex Coilover Suspension System

EXTERIOR
       Five Axis Custom Widebody Conversion
       JDSU “Dark Passage” Paint
       Custom Black Accents

INTERIOR
       Uniquely Appointed Seats with Laser Etched Ultrasuede® EcoDesign™ Inserts
       Custom illuminated Headliner with Ultrasuede® EcoDesign™ Upholstery
       Upholstery by Turinmodel, Inc.
       Custom Touchscreen Interface Center Console
       3M Crystalline Window Film by The Tint Factory

Courtesy of Lexus