We would like to thank Dave for writing this review. Kudos team!

Positive review Yelp:

"I am one of those DYI folks who simply refuse to go to the dealership.  For problems  that I can't fix, my first choice would be an independent mechanic.  However, I had some issue with my SUV which showed up frequently but couldn't be duplicated for some odd reason.  Thanks to the issue, I decided to look for help from a dealership.

Of course, first thing I had done was to check internet reviews.  Unfortunately, most of reviews on all the dealership in SD area were pretty negative.  (I figured that most reviewers had some reason to leave review ^^)

Among all the dealers, Lexus Carlsbad had better ratings and reviews on both Yelp and Google.  I made my mind and decided to give it a shot.

On-line appointment was pretty straight forward.  I received a phone call which I chose to be a preferred method of contact within an hour.  Upon my arrival which was at 7:00 am, I was able to talk to one of the service consultants, fill out a couple of forms, and leave in a loaner (of course, Lexus ^^)

So far so good...

In the afternoon, I received a phone call from the consultant and informed that the issue could not be duplicated.  In addition, there were some other issues that might need some attention.

Knowing the other issues in advance, I declined the service.  Not a problem.

Picking up my car was the part that I would like to emphasize.  I was initially told that a diagnosis fee would be charged if the service was not done.  I was really surprised that my bill came at $0.  I guess the consultant didn't charge me anything since the issue had not been duplicated.  Still, it was pretty refreshing ^^  In fact, I saw a customer in front of me at the register was having some issue with the service and witnessed that the consultant made every effort to make things right for the customer.  Despite the fact that there was some issue, it was nice to see the consultants trying to make effort to do things right for the customers.

My car was brought by one of the staff members to the front door.  Oh my.  It was clean.  I checked car wash as a complementary service during on-line appointment.  However, since I didn't get the service they recommended and didn't pay anything for the diagnosis, I didn't expect a car wash.  Now I felt bad that I didn't do anything there ^^;;

In summary, I felt that the service department seemed to be pretty serious about customer satisfaction and tried to make every effort to make customers satisfied.  In conclusion, if I have to go to a dealership for service next time, I'll check with guys at Lexus Carlsbad."