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"I just bought a Lexus ES300h last night from Carlsbad Lexus and Bob is the consultant that helped me the whole way through. I asked Bob for his managers email address because I wanted to make sure you were aware of the experience i had.
I have been talking with many dealers in the orange county area and didn't feel like I was getting the attention and willingness to negotiate, until I spoke with Bob Kreger. Immediately, I felt like I was a valued customer and he was very attentive to my needs. Very quick and informative responses through email, phone calls, and texts. Very accessible and I told my family many times that I feel Bob could read my mind. When I discussed that I was waiting for an insurance check, he offered to let me put a deposit to hold the car. I was just about to ask that question. When I was thinking of how to pick up the car since i live in the OC, Bob offerred to pick me up from the train station. Again, exactly what I was thinking.
When I was able to come into the store, there were no surprises with the contract. Car was perfect. Bob explained all the features great. Ive been telling friends and coworkers today about how easy this experience was, and if I met Bob early in the buying process, i could have saved a lot of time.
Excellent experience. This is the second Lexus I have bought, but my first from Carlsbad. This experience blows away the experience I had in my area. Will definitely be back. So satisfied, every time I‘m at the Carlsbad outlets, I want to drop by just to say hello. Thanks for the fine service.
-Jeremy"
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