5-Star Review on Yelp:
"Purchased a non-Lexus vehicle here in December 2012. I spent about a month researching vehicles to make sure my money will be well spent. I needed a commuter car so low mileage and fuel efficiency played a major factor in my purchase.
I saw a car in their website that was currently on special. A very low mileage vehicle, fuel efficient, and a good price. I emailed them and gave them the price that I am willing to pay. I told them that I will test drive the car if they are willing to negotiate the price to what I wanted. They responded back right away with the counter offer and we made a deal.
Steve Smidt was assigned to assist me with the test drive and to answer any questions I have. He was very professional and very patient. He knew the car in and out and have answered all the questions I had. There was no pressure at all to purchase the vehicle. He made sure that our car buying process is a smooth as possible. He even helped the finance guy with our documents since it was a Saturday and the finance department was really busy.
Prior to leaving, I brought up to Steve that the two headrests in the back seat are missing. He said he will get with the used car manager to find out where the headrests are and will send it to me. He gave me his word that he will take care of it. For me, it was not a big deal since I can buy a headrest with a TV on it for less than $100. 3 weeks later, I received a brand new pair of headrests.
Overall, our car buying experience with Lexus Carlsbad especially with the help of Steve Smidt was excellent. Although the car that I bought was not a Lexus nor an expensive car, they still treated us professionally and courteously."
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